Please include your order number and the name of the purchaser (It will appear in this format #11201, #14683, #11045, etc)
State which products in the order you would like to cancel or if you would like to cancel the entire order.
If the email is received by 11:59pm 1 day prior to the order date, your money will be refunded.
Example: Order date 12/30/2020 | Email must be sent by 12/29/2020 at 11:59pm | Sales are final 12/30/2020 at 12:00am.
Your cancellation will not be processed immediately upon receipt of the cancellation message. This may take 3-10 days for us and the bank to process.
$20 flat rate shipping will be applied at checkout.
Product delivery is guaranteed, we will send you a replacement or a refund should the product be damaged during the shipping process between us and you.
If any of your products arrive damaged, email email@example.com with your order# and a photograph of the damaged product. A return is not required. You may do with the damaged product as you see fit after the photograph is taken.
You may request a replacement product or a refund for the product. Please advise in your chat or email which you choose.
For any further questions please email us at firstname.lastname@example.org